Privacy Policy

Your Child’s Privacy Matters to Us

At Riverina Paediatrics, we understand that protecting your child’s health information is just as important as providing exceptional care. As parents ourselves, we know how crucial it is to feel confident that your family’s sensitive information is handled with the utmost respect and security.

This privacy policy explains how we collect, use, and safeguard your child’s personal health information in accordance with Australian Privacy Principles and healthcare regulations. We’re committed to transparency in everything we do – from our medical consultations to how we manage your data.

Information We Collect and Why

We collect only the information necessary to provide comprehensive paediatric care for your child. This includes medical history, current symptoms, family health background, and contact details. We also maintain records of consultations, treatment plans, and follow-up care to ensure continuity across our specialist team.

Your child’s information may be shared with other healthcare providers involved in their care, such as your GP, allied health professionals, or hospital specialists. We only share information when it’s directly relevant to your child’s treatment and with your explicit consent, except where required by law.

Keeping Your Information Secure

We employ robust security measures to protect your family’s information, including encrypted digital storage systems, secure communication channels, and restricted access protocols. Our staff receive regular training on privacy requirements and confidentiality obligations.

Physical records are stored in locked cabinets within our secure premises, while digital records are protected by multi-factor authentication and regular security updates. We regularly review and update our security practices to maintain the highest standards of data protection.

You have the right to access your child’s health records, request corrections to any inaccurate information, and understand how we use your data. If you have any concerns about privacy or wish to discuss your rights, our friendly reception team is always available to help or arrange a conversation with our practice manager.

Questions about your privacy rights or our data practices? Contact our team at (02) 6924 7111 or speak with us during your next appointment.